Posted by James MSC
Before anyone hounds me for not reading the other W800i posts, I have done already, from start to finish
Basically, I had my W800 for 28 hours (replaced my venerable K500i) and the 512MB Sandisk memory stick that came with it has not only corrupted, but seems to be completely and utterly dead.
Windows denies it exists, my 2 card readers deny it exists, my PSP denies it exists, my mates HP printer with card reader just says "Error reading card".
I have tried all sorts of recovery programs, including the one from Sandisks website, but they all refuse to do anything with the card.
Does anyone have any suggestions? I have heard Orange UK (who supplied the phone) deny it's a problem and won't accept returns and Sandisk are being less than helpful at the moment.
Has anyone else had a card this corrupted before or am I just unlucky? The phone also refuses to boot pastthe Sony Ericsson logo until the stick is removed.
Looking at my Event Log in XP, the only thing I can find is:
| Code: |
Event Type: Warning |
I've attached some random pics of the errors in case that helps.
I've been loyal to Sony Ericsson for years (A1018, T200, K500), and this is the only phone that's actually given me problems out of all 4
Hoping you can help in some way,
James
[ This Message was edited by: James MSC on 2005-11-29 02:41 ]
Posted by whizkidd
28 hours eh! And they won't replace the card? Didn't the sticks come with a warranty? I believe you had every right to get it replaced..
Posted by James MSC
Yeah, according to Sandisk they come with a 5yr warranty, but i have no proof of purchase as such because it was a free contract upgrade.
And Sandisk are US-based so i'm not sure how happy they will be taking one from the UK.
Other than that, great phone!
hehe
James.
Posted by whizkidd
The card reader detects it right? Atleast it says "error in card" can't you even format it? Or does the message pop up immediately after you insert the card..?
Posted by James MSC
The only thing that remotely notices the card is disk manager in XP (says it's unreadable), try double clicking on the drive or choosing format and it just says there's no card inserted
Posted by rockafeller
try reformating it to FAT.. i saw in your pic that it is on NTFS.. i think it should be in FAT.. i dont know, not sure.. or try formating it unto your phone..
Posted by optiplex
Best thing is to talk to Orange or whoever your service provider…. I don’t think they can deny replacing it, cos it’s a standard accessory that comes with the phone, I mean the whole purpose of the W800 is to use it as a music player right ? so what use does it have without a memory stick ? Did you try contacting them ?
Posted by James MSC
Definately wasnt NTFS, as I hadn't change the filesystem since I got it.
As for Orange, I may not need to, just got this reply from Sandisk, maybe it can help others in the UK:
| Quote: |
Hello , |
Fingers crossed
James
[ This Message was edited by: James MSC on 2005-11-29 10:43 ]
Posted by RyaN
Sorry to hear about ur problems mate, very unfortunate. Things is, how long are Sandisk going to take to replace your card? I wonder. The simple fact is, you will have the upgrade details on your latest Orange bill which shows when you got the phone. They shouldnt be making it hard for you to return the product, at the end of the day Orange have supplied you with defective products and you as the customer are entitled to get that exchanged.
Posted by James MSC
Well techinically it's the memory card that died, and they have a 5 year warranty with Sandisk.
I just wont have the new one plugged into the phone when I connect, and I'll use my card reader.
Getting a new phone would be possible, but I've set everything up the way I like it, and looking at previous posts, would do the same thing again.
I'm gonna give one of those companies a call in my lunchbreak and see how I get on
James.
Posted by volvoman
This is happening to way too many phones, and I for one am not sure it is a phone fault but a batch of faulty memory cards. Is there any way to find out build date or serial number for the cards, to see if they are all within a certain build or serial range. Mine did exactly the same thing, and was also only a matter of days old, but was the first time it was connected to the computer.
Posted by James MSC
Well, before I ship mine off to Southampton in a little jiffy bag, here's the SN (as it appears on the card):
SDMSPD-512
AX0510BW
I have received an RMA number and will send it back today.
Just hoping it arrives quicker than:
| Quote: |
Approximate turnaround time is 1 - 2 weeks. |
Posted by volvoman
SDMSPD-512
AX0510BW
Mine is exactly the same, numbers on the back, but very very hard to read.
Posted by RyaN
mine is different it says
SDMSPD-512
AX0507BW
Posted by Si_V80
Yeh, my 64mb one off my K750 had died. Nothing recognised it at all. And my phones bust so its all gone back to o2 lol back the end of this week hopefully
Posted by dave0109
This has just happened to my W800i and SanDisk Memory Card !!!
Had the phone on upgrade from orange only 3 days ago - it nolonger switches on (just makes it to the sony ericson logo) and the sandisk memory stick is nolonger visiable in phone (when it was working) in a card read or anything else!! exactly the same problem as above!!
This irritating thing is that orange will replace my phone but not the memory card and sim card!!! ARGH !!
so i have called peak distribution and they are calling me this afternoon..
i have a few questions though..
do you think the new card that they send out as a replacement will have the same folders installed on it that the oe card has so that the phone knows where to save everything??
Also, has anyone tried calling or contacting sony ericson about this ?!?!
Dave
Posted by rockafeller
damn!! got the same problem as you guys!! just now!! no card reader or camera or phone can detect my memory card.. what happened is i was loading songs to my memory card via the usb cable supplied (in the package).. then i disconnect it after transfering..when i checked my phone it can't detect the memory card.. i think it is because i forgot to click the "safely remove hardware" icon at the bottom.. oh man.. can you guys help me? is this really it? should i throw it? i only have the phone for 1 week..
Posted by James MSC
| Quote: |
|
| Quote: |
so i have called peak distribution and they are calling me this afternoon.. |
| Quote: |
do you think the new card that they send out as a replacement will have the same folders installed on it that the oe card has so that the phone knows where to save everything?? |
_________________
Current Phone: W800i
Previous phones: A1018s (Coca-cola model), T200, K500i
[ This Message was edited by: James MSC on 2005-11-29 17:31 ]
Posted by memstickpro
James,
I am on the Engineering team at SanDisk. We are very interested in HOW your card failed.
1) Was the card originally functional?
2) What event triggered the failure?
3) Do you push the card ALL THE WAY into the push-push socket, or do you simply put the card in the socket and close the rubber door?
4) How are you using the card? Photos? MP3? Video?
Any input is helpful.
If you have not already sent your card back to the distributor, I would be interested in having it sent directly to SanDisk.
Thanks
Mike
Posted by James MSC
Hi,
Unfortunately, I have already sent it back to one of your UK distributors, however I can answer your questions.
1) Yeah, it worked fine - I had a whole MP3 album on there
2) The computer just crashed when the phone was in the PC.
3) Yes, I pushed it in until it clicked.
4) I had my phone storing photos taken on it and MP3s (No videos yet)
Seems I'm not alone though, a lot of people seem to be reporting the same problem.
_________________
Current Phone: W800i
Previous phones: A1018s (Coca-cola model), T200, K500i
[ This Message was edited by: James MSC on 2005-11-30 02:17 ]
Posted by rockafeller
@ Jame MSC
how did you report your broken memory card? im from the philippines.. my phone has a 1 year warranty but i dont think that my memory card will be covered by the warranty... this is so disappointing.. could you tell me on how you reported your memory card to sandisk? reported mine last night but i still dont have any reply.. do you think will it be hard for them to replace it since im in the philippine? do you think they'll replace it? thanks.. i am beginning to lose hope here...
thanks again..
Posted by volvoman
dave0109
Orange send out a brand new replacement, so it comes as the original one did, complete with memory card headset and so on, all they want back is the phone battery and charger, so go ahead with the replacement, as they have to replace with new, as it is less than 28 days old.
memstickpro
My card was working fine, until I tried to transfer music on to it via the supplied cable. Items sent by bluetooth worked fine, only when I tried to transfer by cable did the problems start.
Posted by gman75
Exactly the same thing happened to my w800 a few weeks ago. I had connected it to my PC for the first time and was just looking at one of the photos I'd taken when the PC locked up and suddenly all the files on the phone disappeared. The phone then refused to recognise the card and it wouldn't switch on with the card inserted - exactly as you guys have described.
Orange refused to replace the phone as ONLY the memory card was faulty. Three different people at Orange told me to just go out and buy a new card! As I'd only had the phone for less than 24 hours I returned it, cancelled my contract and got my money back.
I've just started a new contract with a new w800 but I won't be connecting it to a PC with the USB cable. Going to get a cheap card reader for a few pounds instead.
I think the problem is with the phone rather than the memory cards but would be interested to hear what Sandisk make of it (especially when they start getting lots of returned 'faulty' cards)....
Posted by noof
I had the same probs with my w800i (worked on arrival, copied a mp3 to it, then the phone stopped at the SE-logo and no cardreader could read it). Turned it in for service and got it back like 1 day later with a brand new memorycard (and a new battery).
Posted by djpjni
I dunno what experience others have had of orange, but i work in a retail store here in northern ireland, and i had a guy come into me last week with this exact problem. I phoned orange retail helpdesk directly, and they said no it wouldn't be covered as it was deemed as an accessory.
However i then thought i would phone the repair centre, who said that if we sent of the memory card, and the proof of purchase for the phone that they would look at the card, and if its faulty send a new one! Dunno whats happened as i haven't been back in work since that day, however i would like to think something positive has be done!
i have a w800i myself and right at the start i had the boot problem, but simply removing the memory card and then making sure i placed it back in properly, worked for me with no failure to memory card!
Posted by ivc
I had the same problem on my K750i. Can't remeber how exactly it happened, but I think the problem occured after I had use the came to take some pictures and after a 'reboot' it was stuck on the SE logo. After removing the memorystick of would continue to load.
Also tried two different memory card readers and none of them detected that there was anything inserted into the memorystick slot.
I sent it back to the vendor and awaiting a replacement stick.
The phone was running R1N software version.
Posted by mrd5477
28 hours!! I can beat that...I've had my phone for 9hours!!
After it turned up with a defective button, I phoned Orange to arrange a new handset, then a few hours later whilst playing with the camera onthe phone, it just froze.
After that the memeory card wasn't recognised. I tried it in my SOny digital camera and it wasn't recognised there either.
My concern is that even if I get the memory card replaced, that it will keep happening over and over again as I didn't do anything extreme to cause it...I was just recording some video!
Has anyone had repeated problems with more than one memory card?
Martin
Posted by nikwood28
A few things, i too have suffered from this problem. I have contacted sony ericsson and all the guy had 2 say was "er yeah, we know about that problem" so i asked y they were still sendin out faulty fones and he couldnt answer me, all he said was that i had 2 update my firmware via the SE website, which i did. And now the fone will turn on with the card in, but wont recognise it.
Actually thats a lie. Can ppl tell me if ur fones r the same; go 2 the service test menu, and test the memory card.
when the memory card is in, i get the msg "memory card unmounted" but when i take it out i get the msg "memory card not inserted" so i think the fone knows its there, it just refuses to acknowledge it.
but if ur with o2 and have this problem, dont worry, just ring them up and complain and they will send u a replacement straight away, mine is gonna be here on thursday. the only trouble is that i have lost all me photos
[ This Message was edited by: nikwood28 on 2005-12-03 12:15 ]
Posted by malbertolli
Hi there!
Mike, may be you can help. I just bought the w800i and after starting a claim because I found that someone has stolen the memory stick card before I open the phone, I finally got the memory card from the provider, but now I have a similar problem.
See everytime I turn on the phone I'm able to see the memory stick through the phone, but when I plug it with USB cable to my notebook, it seems to disappears. The notebook detects the memory stick and install all drivers, but then nothing happens. I'm not able to read it through the Windows Explorer neither any software provide it by Sony.
Today I sent a request to Sony, and they gave the following ticket number 10590042, but I haven't got any news yet (I now it's been less than 24hs... but I've bought the phone 48hs earlier)
Posted by brown eyes
Merry Christmas everyone.. I just got a new present, a nice Sony Ericsson W800i with a defective SanDisk 512 megabyte Memory Stick Pro DUO. I had my phone synced with my PC via the supplied USB cable and for some strange reason, my PC stop reading the card.
I then tried using the card reader and I had the same problem. Neither my phone nor my computer would recognize the SanDisk memory stick pro duo.
After reading numerous threads over a variety of message boards, I have concluded that the problem is with the SanDisk Memory Stick Pro Duo. The memory stick goes "bad/locked up/fried/whatever" after being synced with a computer via the USB cable. I'm not certain what the exact mechanism is, but that's the trend I have noticed. The phone itself is good, its a compound problem that leads to the memory stick failing.
Best thing to do is avoid using the USB cable that came with the W800i and email SanDisk customer service right away to claim the warrenty. This problem affects SanDisk Memory Stick Pro Duo - SDMSPD-512 AX0510BW. Perhaps you can use this opportunity to purchase a larger memory stick at an online shop or local retailer and use only a card reader when you need to transfer files inbetween.
Posted by Squelch
My 512MB Sandisk card died last night. I was editing a photo using photostudio 5, saved the image back to the card and got an i/o error.
I now cannot view the card, the w800i hangs when starting if the card is inserted.
I've tried low level formatting software (www.killdisk.com) but nothing works, the card cannot be seen by anything other than the disk management snap in. There is no partition information, I can't create a new partition nor can I format the card.
Oh and it's 3 weeks old.
I'm very unimpressed to hear that Orange will not replace it.
Can anyone recommend an alternative memory card to use?
*edit*
SDMSPD-512 AX0510BW is printed on the Sandisk card.
[ This Message was edited by: Squelch on 2006-01-01 18:45 ]
Posted by seguy
My sandisk card died within hours of using my new w800i. And all i used was a card reader for file transfers.
I love the phone, but that 512 meg card is junk. I replaced it with a genuine sony 256 meg card and all is well.
Posted by ghx
hi, first post.
I had the same problem with the memory stick, after 2 emails with sandisk support team i got one new card in warranty from them.
At the same time i wrote SE support team, i waiting for response. SE sucks.
Posted by SHT88
I've got the same problem did this happend because of a problem with the phone or the USB cable? or is it just a factory defect memory card? If i changethe card would it happend again? SDMSPD-512 AX0510BW
Posted by leenuss
It's a firmware bug! Update your W800 and get a new MemoryStick by warranty!
You'll need Windows (Mac users will need to ask a friend with a PC), the Updater drivers and the Updater software found at the SE website.
My first MemoryStick broke down 20 hours after buying the phone. I was just going to transfer camera pictures to the computer.
I called SE support, which agreed this was a known bug in the phone and that I should use the warranty. They told me there would be a firmware update available soon. (This was a month ago, and the update is available now.)
Thanks to SE warranty, I got the phone and the MemoryStick switched at my swedish reseller.
I haven't used the USB cable for file transferring since.
I got myself a Bluetooth adapter (Bluetooth is great!) and used that to backup all the files in the phone.
On Christmas Eve, the phone bug destroyed my MemoryStick again! Though I was not using the USB cable. Once again, I had to use my warranty.
My reseller gave me an empty SanDisk MemoryStick. This was fine, since I had made a backup of the file structure and all the files. I DID NOT put the 3rd MS into the phone. I used the MS card reader in our HP printer!
Then I updated the firmware of the phone. It's working fine since then.
After updating, I inserted my MS into the phone.
Posted by deusmacabre
Hello folks...
Am brand new here, but have had a similar problem with my w800i + memory card, and hopefully I can shed some light on whats happened.
I got my w800i on Friday 6th Jan, and within about 5 hours, the memory stick had corrupted, and wouldnt allow the phone to turn on while it was inserted, akin to some other users here. It also wouldnt be recognized by windows, and all the other problems which you have already read about.
Naturally, this wasnt ideal, so I got on the phone to orange, and was very insistent with them that this be resolved asap. They said that this was currently a very common problem, and that the fault was due to a bad batch of memory cards from Sandisk. I asked about the firmware problems, after having read about them here, and they put me through to the technical team who said that all firmware problems had been corrected, and that the phone wouldnt have to be returned. They also gave me a phone number for a company in London which is taking care of the memory cards, and that I should call them and they would sort it out for me.
After calling them, they confirmed that it was indeed a bad batch of memory cards, and that if I sent them my card they would replace it for me for no charge other than the recorded delivery which they requested it be sent by. I also asked about the firmware problems, and he said he knew nothing of it, as he had personally replaced literally hundreds of cards, and not one user had reported any problems with a replaced card.
The name of the company is Fleet Communications, and the phone number is:
02082942000
The address I was given is:
Fleet Communications,
77 Avery Hill,
New Eltham,
SE9 2BJ
Ill be sending mine off tomorrow.
Hope this helps!!
Dave
Posted by Hedis
Mine died after 3 days.
I was copying photos from the card thru phone (usb) when the folder got empty and the card dissapeared.
I have the latest firmware. (R1AA008)
Card info:
SDMSPD-512
AX0511BW
All the dead cards seems to be in the range of AX0510BW-AX0511BW?
Some card seems to have died using bluetooth, some card died in external card-readers. So I think it´s totally card-releated. Doesn´t seems to be any firmware problems.
The FW problems i have seen is that files dissapears when transfering. That´s fixed in R1AA008.
[ This Message was edited by: Hedis on 2006-01-09 06:29 ]
Posted by taita
Hi guys
in the beginning of December, i have the same card problems. I did never use the USB cable. But one day, when while i´m using the card adaptor i did not made the "remove hardware with security"...and BANG the card died!.
The store replaced my all package, and not only the memory card.
Now, i´m only using the card adaptor, and ALWAYS USING THE "REMOVE HARWARE WITH SECURITY".
Now, using this procedure, í´ve copy, delete, move, etc, full MP3 albuns and phots, and so far so good, since a month ago.
Posted by Hedis
I think it´s only a bad batch since cards have died in phones when using the camera.
Posted by DJBenson
Got my W800i from o2 in December and had plenty of problems with them. Firstly they sent out thousands of faulty SIM cards during December, then my memory card dies taking loads of photo's with it.
Phoned o2 tonight and the guy told me to buy another card and fax him personally with the receipt but this concerns me slightly as I've battled with o2 before about things they said and later denied.
I might try the supplier above to see if they are handling returns from o2 customers as well as Orange.
Posted by maccad
I have a 1GB sandisk MS DUO pro card and when I transfer files to it they become corrupted, some files are fine but it is obvious that there have been transfer errors when you copy a large divx movie across to it and then back to your computer as the file wont play properly at all. This is done via card reader which seems to work fine with the original 64mb one i got with the k750 and i have also tried it on a different card reader.
Anyone know of any ways of rescuing the card rather than send it back.
Posted by Martyn1989
Gutted.
I thought I lost my card the other night. Luckily I never.
Posted by Sjögren
FFS same thing happened to my w800i....but ive got a Sony Memorystick duo that broked...bought the phone from my brother in law(10 yearsgift on Ericsson), and he got a massmail on his work that it said that all the w800i needed to be flashed because the software would "kill" the memorystick...is there anyone that got it working manually = who didnt send it to service?
/Johan
PS. im a new member of Esato forum, great thing this^^ DS.
Posted by Hedis
Maccad> Maby it´s a bad firmware with bug´s in the phone?
Doesn´t sounds like the card is defect if it works fine in the card-reader.
Sjögren> Mine phone had the latest firmware and it killed also the card.
[ This Message was edited by: Hedis on 2006-01-12 08:12 ]
Posted by Sjögren
was the card used before upgrading firmware "i couldnt wait for the firmware upgrade so i started the phone with the memorystick in it, one and ahalf week later it broke down)
Posted by Hedis
Yes the card was used one day with the old firm.
It´s true that it might affect the card.
Sounds strange. But strange thing´s have happend before.
Sjögren
> Can you see which version of firm the was told to upgrade to?
R1AA008?
[ This Message was edited by: Hedis on 2006-01-12 08:32 ]
[ This Message was edited by: Hedis on 2006-01-12 08:36 ]
[ This Message was edited by: Hedis on 2006-01-12 08:53 ]
Posted by Sjögren
| Quote: |
|
Sjögren accutually ^^ Cant rembmer what firm it had first but now it got R1AA008.
/J
Posted by Sjögren
Hedis> ^^
Still noone that got it worked out? Without sending to the service i mean...
/J
Posted by leenuss
| Quote: |
|
I got a new MemoryStick from my retailer (warranty). As the phone is new, I had no interest in sending it to service - as all needed was a firmware update and I could do that myself.
Get the USB Updater drivers and the SE Update Service software.
As you're swede...
...så länkade jag till svenska sidor.
Lycka till med telefonen! Hoppas att det löser sig
Min telefon funkar bra nu.
Posted by Sjögren
leenuss> Tack för länkarna^^ undrar ifall de blir sur på foumet ifall man pratar svenska, men för säkerhets skull tar jag de på engelska,
I've already done that, and my phone works well with other memorycards, but i think that the card were destroyed before i updated the firmware.
And about the retailer, as i wrote in the first post it was a gift from Ericsson when my brother in law celebrated 10 years there, but now im in östersund and the retalier is in Kista, and no retailer here will take the phone in, or will they? do i need to return to the EXACT store where it was sold, or can you just grab your stuff and bring it to any store?
/J