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Expansys.com: Poor Service. |
Omar
Joined: Jan 05, 2003
Posts: 269
PM |
Well, well, so much for free speech, seems someone deleted my post about the poor sevice at expansys so here it is again:
I ordered the 64MB memory stick duo yesterday February 25th. There were 50 in stock. Shortly after placing my order I received an
e-mail requesting a copy of my credit card and ID
which I duly provided. Checking the order status
later on there was the message "Awaiting CC Auth
Explanation: Your credit card is awaiting
authorisation from your bank. Some international banks
can take two days to provide a response. If you are
concerned we have not received a response yet, please
contact us."
I called and spoke with one of their customer
representatives who said the same as above except that
all memory stick duo had now been sold out and were on
backorder. This is all within 24 hours.
I buy everything from clothes, to computers, gadgets
and toys online. I buy from Amazon.com, Amazon.co.uk,
Micronpc.com, landsend.com, LLBean.com, Outpost.com...
The list goes on and on. Every time I make an online
purchase I get instant confirmation and authorization
and my order ships virtually immediately provided it's
not back-ordered.
Why eXpansys can't do the same I do not know. Theirs is obviously an archaic system and the customer service reps are under lots of pressure. I wasted time and money (faxing and phoning, long distance) on a company that deals in high-tech stuff yet can't implement a decent online sales system.
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Raven
Joined: Jul 01, 2002
Posts: > 500
From: Norway
PM |
It's right here, Omar http://www.esato.com/board/viewtopic.php?topic=21244&forum=12
carpe noctem |
laffen
Joined: Aug 07, 2001
Posts: > 500
From: Oslo, Norway
PM |
It wasn't deleted. Just moved out from the "Sony Ericsson" forum to "General".
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Access the forum with a mobile phone via esato.mobi
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Posted: 2003-02-26 18:50
