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Smartnet Corner (PH) |
chris725
Joined: Dec 27, 2002
Posts: 209
PM |
Same here. Had my P800 changed to mineral gray. Got the phone back and noticed that the battery would not fit as snugly as it used to. I traced the cause to a bent part of the frame. They fixed it on the spot. But this leaves some uncertainties as to the way the phone is handled by them. Hope they look into this matter constructively. By far, their customer service is the best but phone handling leaves a lot to be desired. I would rather have poor customer service than get my phone in mangled shape. |
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619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
never had problems with ALL the units i brought to them. |
empty
Joined: Nov 24, 2002
Posts: 109
PM |
When I had my P800 converted to mineral grey a few weeks back I did a cursory check and made a test call before i received it. Later I noticed that the speaker didnt work so I couldn't hear the phone ring. I had to go back to smartnet to have them fix it. I was accomodated imediately and the fix was done in a few minutes. But I was inconvenienced by having to go back.
I do hope that in the future more time is taken to properly inspect, diagnose, repair and re-assemle the phones brought in for service. No question you guys have the best customer service. Maybe its even because you want to provide fast tunaround for us that some of the service quality is lost. But like Chris725 says better repair service is more important that customer service. But I'm sure you guys can manage to give your customers both!
I do hope you guys take this constructively! 
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ice_jepree
Joined: Jun 28, 2003
Posts: 23
From: Sa PINAS! san pa ba?
PM |
@all
whats new with the latest fw for the T610?
any comments? improvements? bug(s)?
salamat
ismbism jepree  |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
ice... read few posts back
[addsig] |
bonito99
Joined: May 07, 2002
Posts: 368
From: The Philippine Islands
PM |
@Smartnet: Hi ! any update on my R310s? thanks! No rush naman eh. |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@bon
we will let you know... PM na lang kita.
salamat
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
kieboy
Joined: Jun 07, 2002
Posts: 200
From: SE World
PM |
@ Britri2 - How about faceplates for T610? Do you sell na? Thanks.
@ * - Sino pa ba ang nagpa upgrade ng T610 sa smartnet? May mga problems pa ba like dents or whatever? Please advice...having read the posts of MFB and Gowin...huhuhu parang nakakatakot...ayokong masira ang T610 ko 
_________________
~kieboy~
~  T610 + HPR-20 ~
[ This Message was edited by: kieboy on 2003-07-15 03:19 ] |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@kieboy,
no stock yet for the faceplates....we have shipment coming in soon.
thanks
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
firewired
Joined: Nov 26, 2002
Posts: 85
From: Manila, Philippines
PM |
@britri2,
I have an ericsson A2618 and a T28. both have no warranties & defective. Pwede ko ba dalahin to check kung maaayos pa? May diagnostic charge ba?
I'm planning to have my T610 upgraded this week. pwede ko bang isagay yun 2 unit?
Bosch608 > SiemensC10 > EricssonA1018 >Nokia6150 > Nokia8250 > Nokia 6510 > Ericsson T68mc-i > SE T68i(ADRIATIC BLUE!!!) > SE T610+ICT-14+HPM-10 > SE P800 > K700i > W800i > P1i |
maxel
Joined: Apr 11, 2003
Posts: 57
PM |
@smartnet: pwede e upgrade ang phone(t68i) ko for free dyan sa smart? i bought my phone sa quickcom(under wintelecom ang warranty). ano2x ang mga shops ang acceptable sa software upgrade niyo? |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
kieboy... u can also read other ppls posts
[addsig] |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@maxel,
sir,
if ur unit is still under warranty, we can upgrade it for free. Pls present your receipt when u bring in ur unit.
fyi, smart and smartnet are two different companies.
@firewired,
just bring your def. units over so we can take a look.
thanks
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
firewired
Joined: Nov 26, 2002
Posts: 85
From: Manila, Philippines
PM |
@britri2,
Okay, thanks.
Bosch608 > SiemensC10 > EricssonA1018 >Nokia6150 > Nokia8250 > Nokia 6510 > Ericsson T68mc-i > SE T68i(ADRIATIC BLUE!!!) > SE T610+ICT-14+HPM-10 > SE P800 > K700i > W800i > P1i |
tomas
Joined: Jan 08, 2003
Posts: 8
PM |
sir,
how much po papalit ng P800 casing (grey)?
thanks thanks!!! |
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Posted: 2003-07-13 05:57
